Refund policy

Our 14-Day Happiness Guarantee

At FurBuddy, we want you and your pet to love every order. If something isn't right, we're here to help.

Returns You have 14 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at furbuddy30@gmail.com with your order number and reason for return. We'll guide you through the steps. Please do not send items back before contacting us.

Damaged or Incorrect Items Please inspect your order on delivery. If your item is defective, damaged, or you received the wrong product, contact us within 48 hours of delivery with a photo, and we'll make it right with a replacement or full refund — no return needed in most cases.

Refunds Once we receive and inspect your return, we'll let you know if your refund is approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

Non-Returnable Items For hygiene reasons, certain items (such as used grooming tools or opened consumables) cannot be returned unless faulty.

Return Shipping Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping charges are non-refundable.

Questions? Email us anytime at furbuddy30@gmail.com — we typically respond within 24 hours.